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Testimonials

You, too, can share your testimonial with us of your experience at our Hotel & Restaurant. Please Email Us with your story!

 

PLEASE NOTE: THE UNION BANK INN RESERVES THE RIGHT TO SCREEN TESTIMONIALS THAT ARE TO BE ADDED TO OUR WEBSITE. PLEASE SEE OUR PRIVACY POLICY FOR MORE DETAILS.

 

What our Clients are saying about us:

 

"We were very pleased with the service provided by you and your team. You were very attentive during the lead up to our ceremony; we appreciated your quick responses to all of our questions. We had so much going on for the wedding, house, and baby, so it was very much appreciated to get quick responses from you. As for the day of the wedding, Banquet Supervisor was excellent and took great care to make sure our ceremony and reception flowed smoothly.

 

Thank you to all the members of your team at the Union Bank Inn who made our event special and memorable for us and all of our guests!"


-Claire & Paul

 

 

Just a quick note to say how much we enjoyed our stay again at your lovely hotel!  The room was delightful and our escape from Edmonton perfectly wonderful. 

 

Our incredible meal prepared by Chef Charla that was truly a masterpiece of culinary experience!  Thank you all; not only on behalf of Sherri and myself, but also our friends who joined us for a fabulous meal!  Our front-of-house tour guide / host / sommelier Todd then completed the experience with charm, wisdom, and total aplomb!  He was efficient, humorous, and ubiquitous . . . my three favorite qualities in a professional server.

 

It was great as always to see Kevin the next morning as we enjoyed a delicious breakfast!

 

Take care and stay warm!

-Paul

 

"I am sending this message to inform you that I consider staying at your Inn a privilege worth boasting about."

-Shannon, Guest

 

"What can I say. The Union Bank Inn is a gem. Many. Many. Many... Thanks"

-Paul, Guest

 

"What a wonderful hotel! Your employees are so professional, courteous, and friendly. Your Front Desk Agents were so helpful with our many questions and requests during our stay"

-Manuel, Guest

 

"We enjoyed our stay very much! From the beautifully appointed room to the Housekeeping Staff (immaculately clean) to the wonderful experience in Madison's Grill. You far exceeded our expectations. This will be a memory that we will be talking about for a long time, and telling our friends. Thank you"

-Kevin, Guest

 

"We appreciate the attention and hospitality of your staff, most especially at breakfast, this was a special event. The staff provided the special care we came to expect from your hotel"

-Jesse, Guest

 

"Thank you again for providing such a welcoming & comfortable experience at the Union Bank Inn. All of your employees are well trained in Guest Service & pleasant to deal with."

-Isla, Guest

 

"A special thanks to the breakfast server she always makes us feel at home"

-Sharon, Guest

 

"Congratulations on your training and hiring methods. I did not see one person of your staff during our four days who wasn't friendly and professional. Superior service all around"

-Jenna, Guest

 

"What a wonderful treat to stay at the Union Bank Inn. What a lovely room and thanks to your staff I continue to enjoy the Union Bank as my home away from home"

-Steven, Guest

 

"Love staying at your hotel, its clean, quiet and convenient,  and the level of service is unsurpassed."

-Bethany, Guest

 

"As a regular client of your establishment, I thought this morning of taking a few minutes to provide you with some feedback ... once again, my stay at the Union Bank Inn was an agreeable one. I would like to underline the professionalism deployed by the staff whether it is at the reception at check in and out times and throughout my stay or in the dining room at breakfast in the morning where I was welcomed with a warmth and greeted with a smile topped with wonderful service and finally the staff providing the excellent service during our meetings."

-Krista, Guest

 

"Everything was perfect from the moment our group stepped into the hotel to the time we left.  The staff was friendly, the room was amazing and the food was terrific.  We will certainly be recommending your Inn to our associates, friends and colleagues."

-Courtney, Guest

 

"Have had the opportunity to travel extensively throughout the world during the last 15 years. The Union Bank Inn definitely ranks as one of the finest hotels that I have ever had the pleasure of staying in. I look forward to receiving your response to my corporate rate application and to staying with you in the very near future. Congratulations and thanks again!"

-Dave, Guest

 

"Outstanding is all I can say for the people we had contact with."

-Curt, Guest

 

"We were very impressed with the facilities and services provided throughout our two day session.  It was great to have personal attention available at all time and all the staff was very attentive. We were delighted with the rooms and service."

-Marc, Guest

 

"So impressed with the level of care shown by the whole team. Congratulations."

-Jennifer, Guest

 

"Everyone is so friendly and remembers who you are and takes the time to treat you feel like you are important and in this day and age that is very special!!!"

-Martin, Guest

 

"It's nice to actually enjoy staying in a hotel for a change. The lady that was on reception early morning when we left (4am), went out of her way to make sure we had a coffee and a muffin to take with us. I've never seen someone so friendly at 4am in the morning! Room was perfect, and loved the wine and cheese service. I wish you had a hotel in every city."

-Brett, Guest

 

"I was very impressed with my stay and the service and attention to the smallest details.  As such I have recommended to 4 of my colleagues that the Union Bank Inn should be there hotel of choice when visiting Edmonton either for business or pleasure.  Keep up the excellent work." 

-Charles, Guest

 

"As the MC, I noticed everyone having a wonderful time .. dinner was fabulous as always, the service was terrific, the room was decorated beautifully .. and the celebration was a major success . The Martin's couldn't have picked a better location for such a memorable and meaningful event! "

-Seanna Collins 

Host - Global Edmonton

 

"As some who travels weekly about 48 weeks out of the year, I have to honestly say I look forward to staying at the Union Bank Inn. The rooms are comforting and clean. The special treat each night is delightful. Thank you for another great trip to Edmonton."

-Kathy, Guest

 

Wedding & Special Event Testimonials

 

"I just wanted to send a note to say thank you for all your assistance with respect to our meeting and dinner last night. The food was exceptional, the service was A-one, the set up and arrangements were all we could ask for.

The Union Bank Inn outdid themselves. It was by far the most memorable AGM evening experienced by our Company. Thank you again and please extend our thanks to the Chef, Our Server - She was tops - and the servers and personal who set up the meeting room."

-Abbey Lane Homes

 

"Everything was absolutely perfect. We had such a great time, and all of our guests were well taken care of. The food was also amazing."

- Alana & Jared

 

Thank you for all your help. It was so great, everything couldn't have turned out better. Your banquet staff were amazing. Everyone could not say enough good things about the food, service and venue. Thank you so much!

- Alison & Matthew

 

Thank you for all your help. It was so great, everything couldn't have turned out better. Your banquet staff were amazing. Everyone could not say enough good things about the food, service and venue. Thank you so much!

- Alison & Matthew

 

"I just wanted to thank you and all of your wonderful staff for the amazing job that they did. The wedding was beautiful and everything looked great. We will definitely keep in touch for future events.
- Angie & Chase

 

"The Wedding was wonderful and your staff did an amazing job. Everyone loved the food and all the staff was very professional. We'll definitely recommend this venue to any of our friends that are getting married in the future. I think the nicest thing was that we basically just showed up and didn't have to worry about a thing. We knew that everything was taken care of, from the setup, to serving dinner and drinks, to the cleanup. We've been to weddings where we had to move tables after dinner to make room for the dance or where people had to setup and cleanup, and I was so thankful that we didn't have to do it."
- Autumn & Allan

 

"Thanks again for all your help with our wedding. Everything went wonderfully and we were very happy with the way the whole evening turned out. We were also very happy with the service provided by the Banquet Supervisor; he kept the evening running very smoothly."
- Ayla & Geoff

 

Thank you so much! Cory and I couldn't be happier with the way our day turned out! Everything went so smoothly, and was exactly as we had wanted it. Everyone loved the food (especially the sliders and crab cakes), and the champagne punch. The staff were wonderful and did such a great job with everything! I also want to give you a huge thank you for the great job you did with everything. You were wonderful to work with, and made planning our wedding that much more simple. I would plan another event with you in a second :)  Thanks again!

-Carol & Cory

 

We had a fabulous evening on Saturday and the food and service were excellent.  Please pass on my sincere thanks to all of your staff, particularly the kitchen and lovely servers.  We will recommend the Inn to our friends for similar events.  You made my organizing efforts essentially non-existent!  It is truly appreciated.  Thanks again!

- Cherie

 

"Thank you to you and your staff for making our wedding so memorable. We all had a lot of fun and it was beautiful!"
- Cheryl & Daniel

 

"Thank you so much for the perfect day. The staff were all so polite and friendly, and they did an amazing job at setting up the ballroom for the reception. The service was excellent, the food tasted great, and everyone went home full. I am not sure what you did, but with the few decorations that I gave you, that room looked amazing. You defiantly went above and beyond my expectations. Your service was top notch. You made everything so easy. I loved it how we could just give you the decorations and you handled it all. It was wonderful to have that one less thing to worry about on the day. The Presidential Suite was beautiful, and the complimentary breakfast is an excellent touch. We enjoyed it all very much. 


"Overall we were extremely happy with the Union Bank and its service. We will defiantly be raving about you to everyone. Again, thank you so much."
-Crystal & Chris

 

"I just wanted to send out a quick thank you note to you and your staff. We had a great time and it was very memorable for everyone. I also wanted to thank you specifically for being so accommodating with us trying to organize this from out of town and for your patience with our high level of disorganization up to the last minute. I would be more than happy to recommend the Union Bank Inn for any upcoming events that my friends and colleagues might have in the future."
- David & Kellie

 

"Brett and I want to bow our heads to the most perfect day we could ever have imagined. We thank you for creating this special day and for your gift and letter. I can't recommend the UBI enough to family and friends. Once again, thank you and to all of the UBI staff for a memorable experience. "

-Derek & Brett

 

"All of your staff were amazing, from the front desk to the cleaning staff!  You must know that the UBI has more than lived up to it's reputation for customer service and amazing food.  I had assistance with everything I didn't know I would need, from having my wedding dress held for me, to adjusting the normal suite cleaning time so that we could get ready in our suite.  We couldn’t have been pampered more, and are truly thankful!   

 

I would be proud to recommend the UBI to anyone and everyone, and I know that we will return as often as we can.  Thank you again, Christa, you have been an absolute pleasure to work with.  Please know that you are proof that customer service still exists!!!  A million thanks, take care, it has been a pleasure!"

-Julie & Alex

 

"On the whole, we and our guests were very impressed with service provided by you and your staff. The venue and our suite looked great, things ran smoothly, and the servers were fantastic. We would also like to tell you how appreciative we are for your efforts leading up to the big day - you are wonderfully organized and accommodating, which made planning the wedding quite painless!

Everything was amazing and we wouldn't hesitate to recommend you to our friends!"

- Kandice & Cole

 

"We would like to thank you and all the staff at the UBI for making our wedding day a fantastic one.  You all went beyond the call of duty to make sure the day went smoothly. 

The set-up in the Devonshire Room was lovely, and the Ballroom was perfectly turned out. 

The food was excellent, and we've received numerous compliments on the attention the serving staff paid to ensuring that wine and water flowed freely through dinner.

We couldn't have asked for anything better, and we thank you for the part you played in making our day a success."
- Karine & James

 

"I wanted to extend a big thank you to you and Colleen for helping me organize the 90th birthday party.  Please also extend our thanks and appreciation to Kevin and his team the night of the event.  They were so accommodating.  The room looked great and they adjusted the schedule to meet the happenings of the party.  Even the lady at the front desk was so courteous and helpful.  We all had a great time, especially the birthday girl.  Customer service sure is important for an event to run smoothly.  Your hotel staff has what it takes. "

-Kathy M

 

"Thank you so very much for all of your hospitality. The event went off without a hitch. We had a great time and everyone else did as well."


- Katie & Chris

 

Thank you so much for helping us pull off an amazing wedding!  All of the staff we interacted with were extremely helpful and professional, and all of our guests were complementing the venue for being so beautiful.  The ceremony was absolutely flawless, and Alyn and I will cherish it for the rest of our lives.
 
Thanks again,
Kim & Alyn

 

"Everything was perfect! All our wants and needs were taken care of immediately and with an eye for detail. In short, we couldn't be happier with the service provided. You and your staff are to be commended, and we would recommend you to anyone asking, at any time."
- Kira & Josh

 

Rob and I are very happy that we chose the Union Bank for our day.  Both you and Colleen were wonderful in helping us to organize our day and sort out all of the details.  We appreciated your prompt responses to questions we had.
 
The day was wonderful and worry-free from our perspective.  Everything went smoothly without any problems- and the staff at UBI played a huge role in that by taking care of details like set-up, room change-over, and clean-up.  The room looked even better than we had thought for both the ceremony and reception and everything was displayed the way we had discussed.  Service throughout the event was also excellent and very professional.  The courses for our meals were served promptly but not rushed, and the servers were very discreet when taking empty plates.  The meal was also wonderful and we have had many compliments on the food since.
 
Thank you for playing such a huge role in our wedding day and for allowing the day to run so smoothly.  Please also convey our thanks and appreciation to the other staff involved that evening- everything was awesome!
- Kristen & Rob

 

The day was absolutely amazing! It was way more than I expected. First of all, I want to say a big thank you to you Christa for your guidance and assistance with all the details for the wedding. I appreciated your quick responses to all my questions - there were many - and you were always soooooo helpful. THANK YOU! The staff at the Union Bank Inn were unbelievable - from the front desk staff, to the servers, to the individuals setting up. Very professional, polite and helpful. Everything was absolutely perfect. The room looked spectacular and the meal was amazing. The guests loved everything and so did we! The Union Bank Inn really made this wedding so thank you!  I'm sure we'll be back for our first anniversary.

-Lea & Diego

 

The event went very well.  The room and set-up were just what we were looking for - perfect for encouraging people to mix and mingle.  Please give our compliments to the chef as well, the food was delicious!  (The corn fritters were a real hit)

 

You were a pleasure to deal with while planning this event.  Thank you for making it so easy and ensuring that everything was set up accordingly.  The banquet and bar staff were also very pleasant and accommodating.   

 

We look forwarding to partnering with the Union Bank Inn again in the future.

- Legal Aid Alberta

 

"Thank you so much for all the work you and the staff did for us. We had a wonderful day and all your assistance, the staff at the hotel was absolutely wonderful. Our expectations were not only met, but went way beyond what we had ever imagined, so I can't thank you enough. The room looked so elegant for both the ceremony and the reception. We had so many comments from the guests on how beautiful the room looked. All the guests commented on how good the food and the service was from the staff. The cocktails in the Devonshire Room between the ceremony and reception were really well received and again, the staff was so accommodating and great to work with. The Saturday night family dinner in the Library was excellent. All in all we had a wonderful, memorable time and thank you so much. We will be looking forward to celebrating many of our anniversaries at the hotel!"
- Luanne & Todd

 

"Our wedding reception experience at the Union Bank could not have been more perfect. Everything went flawlessly from the organizing to the decorating, to the exquisite service. Our guests continue to remind us of how lovely it was and many have told us that it was the most beautiful reception they have ever attended. One of the most helpful parts of the execution for us was having everything set-up. Although we had carefully chosen our decor, the Union Bank ensured that it was just as we had envisioned. Taking a moment in the Giverny Ballroom prior to the guests arriving was something we will never forget. It was like a dream come true. The food was decadent and served with a touch of class. We will never forget our wedding day and how special our experience at the Union Bank was. Thank you--you have an incredible team and will be recommended continuously." 

-Marcey & Gregory

 

It was a pleasure dealing with you over the last several months.  Thanks so much for all of your help!   We've received nothing but compliments on the venue (especially on the food!) and are quite pleased with the way everything turned out.   We will be sure to recommend you and the Union Bank Inn in the future.  Thanks again for everything!     

-Marie-Christine & Shawn

 

"I just wanted to let you know that your staff was incredible. I could not have had such a wonderful day if it wasn't for you and your crew. The gentleman that was in charge was absolutely gracious, he was so well organized and I really appreciate everything they did."

- Pauline & Sukhi

 

We just wanted to let you know that the wedding went very well on Sunday and we were very happy with the great service that the Union Bank Inn provided!

-Rebecca & Patrick

 

"Sean & I wanted to let you know that having our wedding at the Union Bank Inn was the perfect choice. Everything was beautiful, the room looked amazing, the food was excellent and we wanted for nothing. We also wanted to let you know that our server was fantastic. She was attentive, happy and totally sweet.

"I will recommend the Union Bank Inn to everyone we know and Sean & I are already planning to come back for our anniversary next year! Thanks for making our wedding perfect!"
- Shane & Sean

 

"The hotel catering and organization was exceptional. Every guest was most impressed with the meal, the friendly staff and their efficiency during the wedding and reception and also the rooms for those that stayed at the hotel. Every detail was taken care of."
- Tammy & Steve